Privacy Statement

This Privacy Statement applies to ACIC Fine Chemicals Inc. (“ACIC”).
At ACIC we are committed to protecting the privacy of our customers, and support a general policy of openness about how we collect, use and disclose personal information relating to our customers.

The purpose of this Privacy Statement is to inform you about ACIC’s practices relating to the collection, use, and disclosure of personal information that may be provided by customers, who are individuals through purchases of our products, access our websites or that may otherwise be collected by us.  By purchasing our products or using our websites, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.  This Privacy Statement also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that ACIC may be holding about you.

Personal Information

For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

What Personal Information We Collect

ACIC collects personal information that you voluntarily provide to us through telephone or e-mail contact, product orders or, if you consent, contact information at pharmaceutical conferences when you visit the ACIC booth. On occasion, ACIC may purchase attendance lists at conferences, in which case we ask the conference organizer to disclose only the information concerning individuals who have not opted out from such disclosure by the organizer.

ACIC may collect the following personal information about its customers or potential customers:

  • Contact information (such as name, address, e-mail address, and telephone number)
  • Medical specialty of physicians
  • Order history, consisting of information about your order or past purchases
  • Billing information such as credit card number/expiration date
  • Medical License Numbers when required by law
  • How We Use Personal Information

We use personal information to:

  • Develop and maintain our relationship with you and communicate with you
  • Bill you for our products and services
  • Unless you ask us not to, advise you about new products, services, and health care news that may be of interest to you
  • Provide you with interactive communication on our website

ACIC may share personal information with service providers, such as fulfillment houses engaged to assist us in carrying out communication, or for one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance, are required to protect personal information disclosed by Methapharm and to comply with the general privacy principles described in this Privacy Statement.

When We Disclose Personal Information

We will not sell, license, trade, or rent your personal information to or with others without your consent.

ACIC reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
ACIC also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of ACIC or of any of the business or assets or shares of ACIC or a division thereof in order for you to continue to receive the same products and services from the third party.

Withdrawing Consent

You may withdraw consent to the collection, use and disclosure of personal information relating to you at any time, subject to legal or contractual restrictions and reasonable notice.  If you wish to withdraw your consent, please contact the ACIC Privacy Officer by e-mail at

Use or Disclosure for Marketing Purposes

If you have not opted out of receiving marketing materials, we may also use personal information to promote and market additional goods, services and special offers from ACIC Fine Chemicals including by means of direct marketing.

You can opt out of the receipt of marketing materials from ACIC by contacting the ACIC Privacy Officer e-mail at


Certain websites place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve.  Our web-site uses “sessional” cookies that are deleted each time you shut down your browser.  We use these cookies to log information about use of our web-site, such as the geographical areas from which the site is accessed.  The cookies we use do not collect personal information about you, nor do we associate any information stored on the cookie with personal information you may have otherwise provided us.  Most browsers can be set to reject all cookies; if you choose to modify your browser in this manner, some pages of the website may not function properly.

How We Protect Personal Information

ACIC makes commercially reasonable efforts to ensure that personal information is protected against loss and unauthorized access. Access to personal information is restricted to selected employees or representatives on a need-to-know basis. In addition, ACIC employs generally accepted information security techniques, such as access control procedures, to protect personal information against loss and unauthorized access.

Links to Third Party Sites

ACIC’s website may offer links to other third party websites. You should be aware that operators of linked websites may also collect personal information when you link to their websites.  ACIC is not responsible for how such third parties collect, use or disclose personal information, so it is important to familiarize yourself with their privacy policies before providing them with personal information.

Retention of Personal Information

ACIC retains personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

Changes to this Privacy Statement

ACIC reserves the right to modify this Privacy Statement at anytime without notice. The Privacy Statement provided from time to time or posted via ACIC’s website shall be deemed to be the Privacy Statement then in effect.

Assessing, Correcting, Updating Your Information

You can access personal information relating to you at any time by contacting us as outlined below.  You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact ACIC in any one of the following ways to request access to, correction or update of personal information:

Send Mail:           81 Sinclair Boulevard, Brantford, Ontario N3S 7X6 Canada
Fax:                     519-751-1378